Patient Rights


  • Right to receive treatment
  • Right to be heard to his/her satisfaction without interruption by the doctor
  • Expect the doctor to write the prescription legibly and explain to the patient on the details of dosage, dos & don’ts & generic options for the medicines
  • To be provided with information and access on whom to contact in case of an emergency

Confidentiality & Dignity

  • Right to personal dignity
  • Privacy during examination and treatment
  • Protection from physical abuse and neglect
  • Accommodating and respecting their special needs such as spiritual and cultural preferences
  • Right to confidentiality about their medical condition


  • Right to receive complete information on the medical problem, prescription, treatment & procedure details
  • A documented procedure for obtaining patient’s and / or their family’s informed consent
  • Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications
  • Right to request information on the names, dosages and adverse effects of the medication that they are treated with
  • Patients or their authorized individuals have the right to request access and receive a copy of their clinical records
  • Right to complete information on the expected cost of treatment
  • Right to information on hospital rules and regulations
  • Information on organ donation


  • Right to seek a second opinion on his/her medical condition
  • Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her

Right to Redress

  • Right to justice by lodging a complaint
  • Right to a fair and prompt hearing of his/her concern
  • Right to appeal to a higher authority

Patients’ Responsibilities

Honesty in Disclosure

  • I will be honest with my doctor & disclose my family/ medical history

Treatment Compliance

  • I will be punctual for my treatment
  • I will comply with my doctor’s treatment plan
  • I will have realistic expectations from my doctor and his treatment
  • Inform and bring to the doctor’s notice if it has been difficult to understand
  • I will display intent to participate intelligently in my medical care

Intent for Health Promotion

  • I will do everything in my capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for my health

Transparency & Honesty

  • I will make a sincere effort to understand my therapies
  • I will not ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide me with one
  • If I am not happy, I will inform and discuss with my doctor
  • I will report fraud and wrong-doing


  • I will accord to due respect to the doctors and medical staff, who are providing me the care and treatment.
  • I will abide by the hospital / facility rules
  • I will bear the agreed expenses of the treatment that is explained to me in advance and will pay my bills on time