Patient Rights
- Right to receive treatment
- Right to be heard to his/her satisfaction without interruption by the doctor
- Expect the doctor to write the prescription legibly and explain to the patient on the details of dosage, dos & don’ts & generic options for the medicines
- To be provided with information and access on whom to contact in case of an emergency
- Right to personal dignity
- Privacy during examination and treatment
- Protection from physical abuse and neglect
- Accommodating and respecting their special needs such as spiritual and cultural preferences
- Right to confidentiality about their medical condition
- Right to receive complete information on the medical problem, prescription, treatment & procedure details
- A documented procedure for obtaining patient’s and / or their family’s informed consent
- Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications
- Right to request information on the names, dosages and adverse effects of the medication that they are treated with
- Patients or their authorized individuals have the right to request access and receive a copy of their clinical records
- Right to complete information on the expected cost of treatment
- Right to information on hospital rules and regulations
- Information on organ donation
- Right to seek a second opinion on his/her medical condition
- Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her
- Right to justice by lodging a complaint
- Right to a fair and prompt hearing of his/her concern
- Right to appeal to a higher authority
Patients’ Responsibilities
- I will be honest with my doctor & disclose my family/ medical history
- I will be punctual for my treatment
- I will comply with my doctor’s treatment plan
- I will have realistic expectations from my doctor and his treatment
- Inform and bring to the doctor’s notice if it has been difficult to understand
- I will display intent to participate intelligently in my medical care
- I will do everything in my capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for my health
- Information on organ donation
- I will make a sincere effort to understand my therapies
- I will not ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide me with one
- If I am not happy, I will inform and discuss with my doctor
- I will report fraud and wrong-doing
- I will accord to due respect to the doctors and medical staff, who are providing me the care and treatment.
- I will abide by the hospital / facility rules
- I will bear the agreed expenses of the treatment that is explained to me in advance and will pay my bills on time