In December 2019, while we were welcoming 2020, we never realised what a game changer the coming year would be. When the world came to a screeching halt due to Covid-19, a catastrophe of unimaginable proportions hit the healthcare industry.
Ever since March 2020, CMRI, BMBHRC and RBH Jaipur, have experienced a war-like situation. They have been trying to keep their community safe from an unannounced enemy, with their planning, strategizing, mapping of resources, and above all fighting off of the deadly virus as frontline warriors; risking their own lives and those of their loved ones. Commitment to their duty took precedence over everything else. Amid the widespread uncertainty, panic, anxiety, stay-at-home orders and a multitude of self and state imposed restrictions, they remained committed to the service of humanity.
Reflecting on the year 2020, Dr. Simmardeep Gill, COO, CK Birla Hospitals, elaborates, “This year has been an unprecedented one. My focus from the very beginning was ensuring stringent safety measures so that no patient would be obstructed from accessing healthcare. Working out policies and protocols, having contingency plans, understanding the law of the land and keeping our focus on the job is what we have worked on continuously. Following strict processes is the mantra in this new normal era.
In 2020, words like “lockdown”, “quarantine”, “social distancing”, “PPE”, “N95”, and “Sanitizers” became part of our common lingo. Words that did not were “panic attack”, “anxiety” and “patient refusal”. Our team of healthcare workers, from different rank and file have faced challenges steadfastly. The clinicians and nurses have done their job extremely well. I salute them and feel proud to have played my part in these trying times. Our focus and commitment towards our patients is showcased by the fact that we have performed major elective and emergency surgeries during the lockdown, all with excellent clinical outcomes.
The resultant culture of collaborative work flow processes, has given us a great opportunity to serve and help, treat clinically and at the same time allay fears and bring hope. The compassion and camaraderie that we have witnessed in 2020 gives me hope for a better 2021. Yes, the deadly virus will still be there, but it cannot beat the passion, grit and determination of a health care worker. I would like to welcome 2021 with the hope of us becoming the most modern and advanced clinical facility, serving people from different walks of life in an equitable and just manner.
On this positive note, we promise to respect and provide for each and every patient who walks in through our doors. Today the task at hand is to educate, engage and empower the individual. Caution and service must go hand in hand. We cannot afford to falter or miss a step. Let us hope that 2021 will bring a new and exciting rhythm into our lives.”