Patient Care


  • Right to receive treatment
  • Right to be heard to his/her satisfaction without interruption of the doctor
  • Expectation from the doctor to write the prescription legibly and explain to the patient on the details of dosage, dos & don’ts & generic options for the medicines
  • To be provided with information and access on whom to contact in case of an emergency

Confidentiality & Dignity

  • Right to personal dignity
  • Privacy during examination and treatment
  • Protection from physical abuse and neglect
  • Accommodating and respecting their special needs such as spiritual and cultural preferences
  • Right to confidentiality about their medical condition


  • Right to receive complete information on the medicaI problem, prescription, treatment & procedure details
  • A documented procedure for obtaining patient’s and / or their family’s informed consent
  • Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications
  • Right to request information on the names, dosages and adverse effects of the medication that they are treated with
  • Patients or their authorized individuals have the right to request access and receive a copy of their clinical records
  • Right to complete information on the expected cost of treatment
  • Right to information on hospital rules and regulations
  • Information on organ donation


  • Right to seek a second opinion on his/her medical condition
  • Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her

Right to Redress

  • Right to justice by lodging a complaint
  • Right to a fair and prompt hearing of his/her concern
  • Right to appeal to a higher authority

Insurance & TPA

List of Empaneled Insurance Companies & TPA Insurance Company Name Apollo Munich Health Insurance Future Genrali India Insurance Co. Ltd. Cholamandlam M...

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Patients’ Responsibilities

Honesty in Disclosure I will be honest with my doctor & disclose my family/ medical history Treatment Compliance I will be punctual for my trea...

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Doctors’ Code of Practice

Transparency & Honesty I will provide a printed schedule of my fee for office visits, procedures, testing and surgery, and provide itemized bills I ...

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